Privacy Policy


These privacy policies describe how your personal information is collected, used, and shared when you visit or make a purchase from eZmax.ca or eZsign.ca (the “Site”), or have a transaction with eZmax Solutions.
eZsign is a product offered under the corporate entity eZmax Solutions Inc.

eZmax Solutions Inc (eZmax) takes your privacy seriously. In addition to our use of our website privacy policy and use of cookies (accessible via the Cookie Policy tab above), eZmax has a PERSONAL INFORMATION PROTECTION PROCEDURES policy that covers procedures and policies to meet the requirements of Quebec’s Law 25, in the event of a confidentiality incident involving personal information. The eZmax PERSONAL INFORMATION PROTECTION PROCEDURES policy outlines: 

  1. Process for notifying the Commission d’accès à l’information du Québec (CAI) and the person concerned, when needed. 
  2. How eZmax maintains a register of confidentiality incidents, should one occur, which a copy of can be sent to the Commission at its request.
  3. Obligation to provide, by default, the parameters ensuring the highest level of confidentiality of a technological product or service offered to the public.*

*This provision does not apply to privacy settings for browser cookies. See our website(s) privacy policy (accessible via the Cookie Policy tab above) for our use of cookies.

In addition, the eZmax PERSONAL INFORMATION PROTECTION PROCEDURES policy covers sections and clauses for: 

  • Section 1:
    • Definition of personal information 
    • Definition of public information
    • Personal information stored in eZmax employee files
    • Personal information stored for contractors working with eZmax
    • Personal information – corporate eZmax and eZsign customers 
    • Personal information – individual eZsign customers 
    • Personal information – free eZsign trial accounts 
    • Personal information retained by eZmax customers in the eZsign application
    • Personal information retained by eZmax customers in the eZsign application
    • Personal information retained by eZmax customers in the eZmax application.
  • Section 2:
    • Retention, destruction, and personal information anonymization procedure
  • Section 3
    • Procedure for requesting de-indexation and deletion of personal information
  • Section 4
    • Procedure for requesting access to personal information and handling complaints
  • Section 5
    • Security incident and personal information breach response procedure

You may access a full copy the eZmax PERSONAL INFORMATION PROTECTION PROCEDURES policy as a PDF here online: 

The eZmax Privacy Officer is: Caroline Charbonneau.

You may contact the Privacy Officer by email at privacy@ezmax.ca or by mail at:  

eZmax Solutions Inc.
Attention: Privacy Officer
2500 Daniel-Johnson Blvd., Suite 800 Laval, Quebec H7T 2P6


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Information that we collect generally to more effectively communicate with you or deliver a personalized website experience. Also, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site– you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. If you receive emails from us, you can unsubscribe at the bottom of our emails. Or manage your preferences for what types of info you do or not wish to receive.


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


eZmax and thereby eZsign primarily provide services in Canada and the Unities States. However, if you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


The Site is not intended for individuals under the age of 18.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at marketing@ezmax.ca or by mail using the details provided below:

2500 Daniel-Johnson Blvd., Suite 800 Laval, Quebec H7T 2P6