Streamlining Dealership Operations: How eZsign E-Signatures Drive Automotive Excellence

By enabling customers to finalize transactions digitally, eZsign eliminated the need for multiple in-person visits, thereby drastically reducing time and effort expended. This streamlined approach proved particularly advantageous for clients seeking second chance financing, as it empowered the dealership’s financial managers to devote their energies towards securing optimal deals for their customers.

Beyond efficiency gains, eZsign played a pivotal role in ensuring regulatory compliance while delivering a seamless experience for customers. In 2023, 95% of transactions at the dealership were done electronically, leading to a major boost in operational efficiency, with just a few clients that did not have an email or a cell phone (E-signatures are double authenticated through email and/or phone number. Read our article for more information about e-signature security).

For this Canadian dealership, eZsign has become an indispensable tool, empowering them to deliver unparalleled service and expedite transactions for customers across the province.

Common Use Cases in Car Dealerships:

1. Vehicle Sales Contracts: When selling a vehicle, dealerships use e-signatures to digitally sign sales contracts, purchase agreements, financing documents, and other necessary paperwork. This allows customers to review and sign documents electronically, eliminating the need for physical paperwork and reducing the time required to finalize the transaction.
2. Lease Agreements: For leasing transactions, dealerships use e-signatures to create and sign lease agreements, lease contracts, and related documents
   electronically. E-signatures streamline the leasing process, making it faster and more convenient for both customers and dealership staff.
3. Finance and Insurance (F&I) Forms: In the finance and insurance (F&I) office, dealerships use e-signatures for various forms related to financing, insurance, warranties, and add-on products. E-signatures enable customers to sign these documents electronically, speeding up the F&I process and reducing paperwork.
4. Test Drive Waivers and Agreements: Before allowing customers to test drive vehicles, dealerships may require them to sign waivers or agreements regarding insurance, liability, and test drive conditions. E-signatures allow customers to sign these documents electronically, eliminating the need for manual paperwork and simplifying the test drive process.
5. Service and Maintenance Contracts: Dealerships use e-signatures for service and maintenance contracts, including service agreements, maintenance plans, and warranty agreements. E-signatures enable customers to sign these documents electronically when scheduling service appointments or purchasing maintenance packages.
6. Customer Satisfaction Surveys: After completing a vehicle purchase or service appointment, dealerships may send customer satisfaction surveys to gather feedback and reviews. E-signatures can be used to collect electronic signatures on these surveys, confirming that customers have completed them and providing valuable feedback to the dealership.
7. Trade-In Agreements: When customers trade in their vehicles, dealerships use e-signatures to create and sign trade-in agreements, appraisal forms, and related documents electronically. E-signatures streamline the trade-in process, reducing paperwork and facilitating faster transactions.
8. Employee Documents and Agreements: Dealerships use e-signatures for internal documents and agreements, such as employment contracts, HR forms, training acknowledgments, and policy agreements. E-signatures streamline the onboarding process for new employees and ensure that existing employees can sign documents electronically as needed.

In summary, e-signatures serve as a cornerstone in the modernization and digitization of dealership operations, enabling them to navigate the competitive automotive landscape with agility, efficiency, and customer-centricity. As dealerships strive to meet the ever-evolving needs of their clientele, solutions like eZsign remain indispensable in driving automotive excellence, reducing paperwork burdens, ensuring regulatory compliance, and enhancing the overall customer experience.